Shipping policy
We want getting your order to feel as easy as wearing it. Here is how your IBIANCO pieces reach you across the United States.
Where we ship
We currently deliver to addresses throughout the United States. Carriers and routing can vary slightly depending on where you are and what you ordered.
Processing times
Orders are usually prepared and dispatched within 1 to 3 business days (Monday to Friday), not counting weekends or public holidays. In busy seasons this can stretch a little, and we will keep you informed if it does.
Free shipping
Standard shipping is free on every order. No minimum, no code, no threshold to reach. The price you see at checkout is the price you pay.
Delivery timeline
- Processing: 1 to 3 business days
- Transit: 6 to 8 business days
- Total estimated delivery: 7 to 11 business days
- Daily order cut off: 6:00 PM CST
Please note: delivery timelines are estimates. Carrier delays and severe weather are occasionally outside our control, and we appreciate your patience when they happen.
Order edits and cancellations
We move quickly once an order comes in, which leaves a short window for changes. If you need to correct your address or cancel, email support@ibianco.com within 2 hours of placing your order. Once our facility has processed an order, we can no longer change or cancel it.
Tracking
You will receive a tracking number by email as soon as your order ships. Allow 48 to 72 hours for the carrier to scan the parcel and show its first movement.
Shipping restrictions
At this time we cannot deliver to PO Boxes, military addresses (APO, FPO, DPO), or restricted areas. Please use a standard residential or business address at checkout.
Failed deliveries
If a delivery attempt fails because of an incorrect address or a carrier issue, the parcel may travel back to our facility. If that happens we will contact you to arrange a new shipment. Reshipping may carry an additional fee.
Secure delivery
We make sure your order reaches the destination you give us at checkout. Once the carrier marks a parcel as Delivered, IBIANCO cannot be held liable if it is lost or stolen afterwards. If your delivery spot is not fully secure, we recommend watching your tracking link closely so you can bring the parcel in soon after it arrives.
Lost or damaged packages
Your experience matters to us. If a parcel goes missing in transit before delivery, or arrives damaged, contact support@ibianco.com straight away. We will step in, deal with the carrier directly, and put it right quickly.
Policy updates
We review these guidelines from time to time to keep our service at its best. The current version always lives on this page. (Last updated: July 2026)
