We keep pricing simple and honest. Standard shipping is free on all orders, no minimums

Total delivery usually takes 7 to 11 business days from the moment you order: 1 to 3 business days of processing (Monday to Friday), then 6 to 8 business days in transit. The daily order cut off is 6:00 PM CST.

These timelines are estimates, and carrier delays or severe weather can occasionally affect them.

To make sure your order arrives securely, we cannot deliver to PO Boxes, military addresses (APO, FPO, DPO), or restricted areas. Please use a standard residential or business address at checkout.

A tracking link lands in your inbox as soon as your parcel is prepared for dispatch. Allow 48 to 72 hours for the carrier to scan the parcel and show visible movement.

If your parcel disappears before delivery, or arrives damaged, contact us right away at support@ibianco.com and we will work directly with the carrier to sort it quickly.

Once the carrier marks a parcel as Delivered, IBIANCO cannot be held liable if it is lost or stolen afterwards, so keep an eye on your tracking link and collect the parcel promptly.

Within 2 hours of ordering: email support@ibianco.com with your order number and we will update your address or cancel the order. Once an order has been processed by our facility, we cannot modify or cancel it.

You have 30 days from receiving your order to return an item. To qualify for a refund, pieces must be in new condition, unworn, unwashed, and with the original tags attached. See our Refund and Return Policy for the full picture.

Email support@ibianco.com with your order number and we will send a return authorization with step by step instructions. Return shipping costs are the customer’s responsibility unless the item is defective or the mistake was ours.

Most pieces are covered by our 30 day return window. Final sale: clearance pieces, custom or personalized items, gift cards, and intimates or swimwear whose hygiene liner has been removed.

Inspect your pieces as soon as they arrive. If something is not right, email support@ibianco.com within 7 days of delivery and we will make it right. Claims outside the 7 day window cannot be accepted.

Yes. For a different size or colour, email support@ibianco.com within 30 days of delivery and we will guide you through it. A shipping fee may apply depending on the exchange.

Approved returns are refunded to your original payment method within 10 business days of inspection. Your bank may need additional time to post it. If more than 15 business days have passed since approval, contact us.

Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal, and Shop Pay, all processed securely in USD with 256 bit encryption. We never see your full card number.

Email support@ibianco.com, Monday to Friday, 9:00 AM to 5:00 PM CST. We aim to respond within 24 hours.